Accessibility information

Diverse Matters is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

Our 'Recite me' tool on the front page of the website allows users to change colour, font, size, enlarge the screen, text to speech and support those whose first language is not English.

Deaf visitors to the site can also contact us using an interpreter via the InterpretersLive! Service from Sign Solutions. Please see the information below for more details on this service.

We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime should you experience any difficulty in accessing the website, please don’t hesitate to contact us.

Using the InterpretersLive! Service

Diverse Matters is delighted to enable British Sign Language users to contact us using a Sign Language interpreter, through the InterpretersLive! Service, provided by Sign Solutions.

Service Availability
Our InterpretersLive! video service hours are 08.00 to 24:00, 7 days a week. If an Interpreter is not immediately available, you can hold or retry later. Outside of these hours please contact us to pre-book an Interpreter who can be online within 30 minutes.

Minimum Requirements
This service is accessible via a Windows supported devices and Apple Mac. When accessing the service for the first time via IPad or Android device contact us for your free App invitation. You need a webcam and a broadband upload speed of 1mb and Flash player.

The service is compatible with the following browsers;

Google Chrome version 46 and later, Firefox version 45 and later,Opera version 39 and later. If you are using Safari 9 or Internet Explorer 11, when prompted please download the plugin. You will only need to do this once, next time you will be taken straight to the call button.

If you are having difficulties connecting to the InterpretersLive! Service try watching our Troubleshooting guide; video transcript available click here.

Alternatively, contact Sign Solutions for further help or to provide feedback on the service.

If you wish to make a complaint, please follow the guidelines set out here

Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained.

If you would like to find out more about Consultancy, please contact us on 07957 264226